Citizen Charter

1. About Citizen Charter: The Citizens’ Charter is a foundation for realizing the government’s self-reliance vision. It is a promise of partnership between the Afghan state and its thousands of communities. The Citizens’ Charter is a government commitment to provide every village and city in Afghanistan with basic services, based on community’s own prioritization. The program is designed to build around the use of united community-level budgeting and financial reporting, under the Citizens’ Charter, communities oversee their own development goals, monitor the quality of service delivery, and report grievances to authorities and civil society. The Citizens’ Charter promotes inclusive development and accountability at all governance levels. It gives a voice to vulnerable groups such as women, returnees, and the poors. And it provides a positive Afghan government presence in areas that have previously only known lawlessness and poverty.
The Citizens’ Charter was first introduced in the “Realizing Self Reliance” policy paper. Afghanistan has over 15 years of successful community development experience, most notably from the NSP, but also from other government and non-governmental programs that have built partnerships with communities. These successful partnerships underpin the Citizens’ Charter, which will transform individual projects into a sustainable program across Afghanistan.

2.PDO Program Development objectives: Improve the delivery of core infrastructure, emergency support & social services to participating communities through strengthened Community Development Councils (CDCs).
The program is to reduce poverty and improve basic service delivery in the country.
This program focus on the improve citizen engagement and participation in the local development programs.
3.Project Outcomes and outputs
4. Beneficiary Intended Beneficiary: whole of the communities.
6.Focus area Area of focus: Poverty reduction and social inclusion; improved service delivery, strengthening community institution.

This is social inclusion and poverty reduction by building and strengthening the local institutions.
7.Implementation approach Community driven development in which the emphasis is empowering citizens to lead the inclusive local development.
8.Project minimum services Positive minimum services in urban:
a) Provision of potable water: Subprojects could include extension of existing municipal water network, small water supply scheme or well digging with hand pump installation and provision of potable water for schools and clinic within community’s coverage area.
b) Lighting/electricity: Subprojects could include extension of electrical grid, including installation of electrical transformers, street lighting, and on doors lights outside homes and public infrastructure;
c) Street construction or upgrading and drainage: including basic street construction, concreting or asphalting streets (not wider than 7 meter), sidewalks, drainage;
d) Park/recreation area/playground for all (but especially for children and women) and recreation area within public schools and clinic boundaries; and tree planting and nurturing along streets;
e) Solid waste management: solid waste management from the household level, which includes awareness raising, linked to existing municipal waste collection mechanisms; linkage for transfer of waste from designated waste site to dump site, facilitated by municipality;
f) Boundary walls and additional room construction within existing public schools and clinic within a community’s coverage area.
g) Construction of toilets (especially but not exclusively for girls/ women) in public schools, health facilities and public spaces.
h) Construction of Community Halls

9. Budget The program budget is 123 million dollars for 4 years.
10.Start date and duration Start January 2017 up to October 2021
11.Coverage area This cover four cities of Kandahar, Herat, Jalal Abad, Mazar