Public complaints management program for municipalities conducted

The deputy ministry of municipalities Independent Directorate of Local Governance (IDLG) supported by the United Nations Development Program, conducted a two-day training for the municipalities staff to address public complaints.

Officials of the municipality, local governance and staff of service centers participated in the training.

As per Article 31 of the Municipalities Law 16, published 794 publication, municipalities have the responsibilities to resolve public complaints. In order to regulate the cases of public complaints, IDLG has prepared a procedure to handle public complaints in municipalities.  This procedure to be practically implemented by the municipalities.

Addressing the opening ceremony, Mohammad Nassir Hamidi, head of the urban governance, called on the municipalities’ employees to implement public complaints procedures in their respective municipalities to address public complaints. . He instructed officials in implementation of urban governance indicators such as participation, representation, transparency, accountability, justice and implementation of the law.

He thanked the Local Governance Project for its technical and financial assistant for arranging the training program. He called for technical cooperation to implement the procedures.

Head of the UNDP logo project, Mr. Abdulhamid Omar, spoke on the need to handle complaints, pledged their cooperation and expressed his commitment to support the IDLG.

During the two days, participants of the training program discussed;

– Orientation programs for registration of a complaint how to handle it,

– Implementing the complaints procedure and future plans;

– Urban Governance Indicators;

– Procedures and guidelines for councils

– Group work of governance and presentation of results;

– Sharing successful experiences regarding the availability of electronic and GPS in sanitation vehicles;